Privacy Policy

Information We Collect

Personal Information

We collect personal information you provide directly to us, such as your name, email address, phone number, and property details when you contact us for services or create an account.

Technical Information

Our systems automatically collect technical information about your device and usage, including IP addresses, browser type, operating system, and access times.

Security Data

For security monitoring services, we collect and process security camera footage, sensor data, and system alerts as part of providing our security services.

How We Use Your Information

• To provide and maintain our security monitoring services
• To communicate with you about your account and services
• To improve our products and services
• To comply with legal obligations and protect our rights
• To send you marketing communications (with your consent)

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. Our security systems use end-to-end encryption for data transmission and storage.

All video footage and security data is stored in secure, redundant systems with regular backups and monitoring for unauthorized access.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist our operations (under strict confidentiality agreements)
• In connection with a business transfer or acquisition

Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Request data portability

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website and analyze usage patterns. You can control cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Security footage may be retained according to your service agreement terms.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: privacy@gensixtech.com
• Phone: +27 84 968 5821
• Address: [Your Business Address]

Last Updated: October 13, 2025