Recently I have been getting false alarms from this camera every second day or so
The Dahua DH-HAC-B1A21 camera is triggering false alarms every other day. Here's a breakdown of troubleshooting steps and potential causes:
**1. Check Motion Detection Settings:**
* **Sensitivity:** The most common culprit. Try lowering the motion detection sensitivity in the camera's settings. Too high a sensitivity can trigger recordings for minor movements like insects, leaves rustling, or changes in light.
* **Detection Zones:** Configure specific detection zones to focus on the areas you want to monitor and exclude areas prone to false triggers (like trees swaying in the wind).
* **Motion Detection Schedule:** If the false alarms occur at specific times, consider setting a schedule for motion detection.
* **Smart Motion Detection (SMD) (If applicable):** This feature, if available on the model, can distinguish between people and vehicles, reducing false alarms from other moving objects. Ensure it's configured correctly if enabled.
**2. Environmental Factors:**
* **Lighting:** Rapid changes in lighting conditions, especially from headlights or shadows, can trigger false alarms. Consider adjusting the camera's backlight compensation settings or adding external lighting to stabilize the scene.
* **Weather:** Wind, rain, or snow can move objects within the camera's view, causing false triggers. Ensure the camera housing is secure and consider adjusting the sensitivity or detection zones.
* **Spiders/Insects:** Cobwebs or insects close to the lens can trigger motion detection. Clean the camera lens and housing regularly.
**3. Camera Firmware and Connections:**
* **Firmware Update:** Check for the latest firmware for your camera model on Dahua's website. Updating the firmware can sometimes resolve bugs that cause false alarms.
* **Loose Cables:** Ensure all cables are securely connected to the camera and recording device. Loose connections can sometimes cause erratic behavior.
* **Power Supply:** A faulty or insufficient power supply can also lead to unpredictable behavior. Try a different power adapter if possible.
**4. Recording Device Settings (NVR/DVR):**
* **Motion Recording Settings:** Double-check the motion recording settings on your NVR or DVR. These settings might override the camera's individual settings.
* **Storage Space:** Ensure sufficient storage space is available on the recording device. Low storage can sometimes lead to unusual behavior.
**5. Interference:**
* **Wireless Interference (If applicable):** If the camera is wireless, interference from other devices can cause issues. Try changing the Wi-Fi channel.
* **Electrical Interference:** Electrical interference from nearby appliances or wiring can sometimes affect camera performance.
**If none of these steps resolve the issue, contacting Dahua technical support or a qualified security installer is recommended.** They can provide more specific guidance based on your setup. Providing them with details about when the false alarms occur (time of day, specific events) will be helpful.
If you are unable to resolve the issue you are experiencing, please contact Gensix Technology:
Phone: 0849685821
Email: service@gensixtech.co.za
Book a free consultation via our online booking app: Book Here